Pannon GSM Zrt.

The Pannon GSM Telecommunication Co. SAP integrated management system beside the support of the back office, functionally infiltrates the area of the sales and the client service. From understandable reasons the mobile service provider expects continuous function from the ERP system- every day of the week every hour of the day.
The S&T Unitis provides support services to Pannon for ages.
The mobile company put into a contract ( SLA ) this portfolio with a more rigorous condition and the two parties set off the road this agreement in 2006 December.
In the sense of this the S&T Unitis provides a second level support to the Pannon’s key users who help the end users' in their daily work on the area of the SAP and the establishment treatment (FM Facility Management).
The support expands to SAP'S full functional support and the infrastructure operation equally.

The agreement which was signed with Pannon illustrates the high-level provision, according to the SLA contract; S&T Unitis guarantees the restoration of working in two hours in the case of critical systems. This velocity is assured in the case of ERP systems.
The support team gives you a bridging solution in a couple of hours, which restores the basic functions which are necessary to the continuation of the work, then starts the resources with the necessary mobilization.

Pannon with the responsibility of S&T Unitis increased the safety of his service. The mobile company can be sure to stand for its clients' continuously.